Refund policy

At Johari Apparel Accessories Brand, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to ensure that you have a hassle-free experience when returning items. Please review our detailed Returns Policy below for all the information you need:
 

Eligibility for Returns

  • You may initiate a return if you received a damaged, defective, or incorrect item. 
  • Customised or Personalised items are generally not eligible for returns unless they are found to be damaged or defective upon receipt.

 

Initiating a Return

To initiate a return, please contact our customer support team within three (3) days of receiving your order. You can reach our support team at johariapparelaccessories@gmail.com or call us on +254 116 056 666. Please have your order number and a detailed reason for the return ready when contacting us.


Return Authorization 

Once your return request is approved, you will receive a phone call from our team with the next steps.


Return Shipping 

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged or incorrect item.  The cost of return shipping for all orders will be determined by G4S (Our return shipping partner) and paid by the customer when they send the item.


Refunds or Replacements 

Upon receiving your returned item and inspecting it, we will process your refund or replacement based on your preference. Refunds will be issued to the original payment method used for the purchase. Replacements will be sent out promptly, subject to availability.


Timeframe for Returns 

Returns must be initiated and the item(s) shipped back to us within seven (7) of the original delivery date. Any returns received after this timeframe may not be accepted. 


Condition of Returned Item 

To be eligible for a refund or replacement, the returned item must be in its original condition, including all packaging, tags, and accessories. We reserve the right to deny a return if the item shows signs of use, damage, or alteration not caused by us.

 

What is not eligible for Return

We reserve the right to refuse a return if it does not meet the below criteria. 

  • Orders which are past the return period (7 days from delivery date)
  • Items which are believed to have been washed.
  • Orders without an accompanying Johari Apparel Accessories Brand order number.
  • Items that do not meet hygiene standards due to foreign stains, sweat, or dirt.

 

Exemptions

Certain items, such as personalized products or items sold as final sale, may not be eligible for returns unless they are damaged or defective. 

 
At Johari Apparel Accessories Brand, we strive to provide you with the finest stationery products and excellent customer service. We hope you enjoy your shopping experience with us, and if you need to make a return, we will do our best to make the process as straight forward as possible. The estimated number of days within which you will receive your Johari Apparel Accessories Brand order will be communicated to the Customer once your product is received and inspected. These timelines will include processing and in-transit time for your order.


Thank you for choosing Johari Apparel Accessories Brand, Wear Confidence